Tips for First Responders / Service Animals
 

Always ask the person how you can best assist them.

Remember – a service animal is not a pet.

Do not touch or give the animal food or treats without the permission of the owner.

When a dog is wearing its harness, it is on duty. In the event you are asked to take the dog while assisting the individual, hold the leash and not the harness.

Plan to evacuate the animal with the owner. Do not separate them!

Service animals are not registered and there is no proof that the animal is a service animal. If the person tells you it is a service animal, treat it as such. However, if the animal is out of control or presents a threat to the individual or others, remove it from the site.

A person is not required to give you proof of a disability that requires a service animal. You should accept the claim and treat the animal as a service animal. If you have doubts, wait until you arrive at your destination and address the issue with the supervisor in charge.

The animal need not be specially trained as a service animal. People with psychiatric and emotional disabilities may have a companion animal. These are just as important to them as a service animal is to a person with a physical disability – please be understanding and treat the animal as a service animal.

A service animal must be in a harness or on a leash, but need not be muzzled.